Conflict Skills
Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he offers free resources and tools to navigate conflicts both in and out of the workplace. With a focus on practical strategies, Simon’s podcast addresses real-world scenarios, providing listeners with the tools to handle disputes effectively. In his recent episodes, he delves into the intricacies of workplace mediation, using case studies like conflicts between managers and staff members to illustrate his points. Simon's expertise and approachable style make his podcast an invaluable resource for anyone looking to improve their conflict resolution skills.
Conflict Skills
Moving On After Workplace Conflict: Steps To Deal With Unresolved Feelings
In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.
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SHOW NOTES:
Introduction
- Overview of the Conflict Skills Podcast
- Host: Simon Goode
- Focus: Resources for handling conflicts in various contexts
- Episode Inspiration
- Listener's review about unresolved workplace issues
Dealing with Unresolved Conflicts
Situations of Unequal Resolution
- One person feels resolved, the other remains upset
- Vice versa: The importance of aligning both parties
Apologies and Moving Conversations Forward
Five Types of Apologies
- Introduction to various forms of apologies
- Structured apologies as a tool for resolution
Robert Greene’s "Ascending the Mountain" Concept
- Overview from "The Daily Laws"
- Broader perspective over time
- Seeing situations more clearly
Personal Elements in Moving On
Five Key Personal Elements
- Cognition
- : How we think about the conflict
- Emotion
- : Our feelings about the conflict
- Perception
- : How we interpret the conflict
- Action
- : Steps we take toward resolution
- Physical Body
- : Physical responses and stresses
Moving On vs. Moving Forward
- Discomfort with the term "moving on" in contexts of grief
- Suggestion of "moving forward" as a more supportive term
The Importance of Trust in Moving On
Four Pillars of Trust
- Competence
- : Trust in skills and abilities
- Integrity
- : Trust in honesty and morals
- Benevolence
- : Trust in goodwill and kindness
- Predictability
- : Trust in consistent behavior
Acknowledgments and Structured Apologies
- Role of acknowledgments in the conflict resolution process
- Five types of apologies
- Importance and implementation
Managing Personal Feelings
- Strategies for struggling with moving on
- Altering perceptions
- Managing emotions through mindfulness
Conclusion
- Encouragement to reflect on personal approaches to moving on
- Insights into expectations and assumptions
- Invitation for listener feedback and future topic suggestions
- Highlighting the importance of reviews for podcast visibility
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TIMESTAMPS:
00:00 Guidance on moving forward, apologies, trust-building.
05:14 Viewing change from a holistic self-perspective.
09:07 Accept differences, maintain boundaries, foster working relationships.
12:54 Rebuilding trust: Clear expectations and predictability.
17:25 Prepare for impact, then rebuild trust collaboratively.
21:18 Making up for mistakes with gestures.
23:34 Seeking reconciliation, offering support, moving forward.
27:32 Consider contexts, don't take actions personally.
31:01 Manage emotions deliberately using imaginative persp
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website: simongoode.com
email: podcast@simongoode.com
